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Complaints Procedure

We, like every school, don’t get everything right all the time. If you do have a concern, your first steps are to speak to your child’s class teacher and then to the Head Teacher. Ideally all issues will be resolved at this stage.

In rare incidences, where the complaint cannot be resolved informally, we would ask you to follow our Complaints Procedure. Please click on the relevant link below:

Complaints Procedures

Whistleblowing Policy

When handling complaints from parents of children with special educational needs (SEND), the school SENDCo (Mrs. Julie Paisley) will be able to assist in the first instance, along with other members of the Senior Leadership Team. Please contact the school office either by telephone (01228 712277) or email (office@stoneraise.cumbria.sch.uk). 

For complaints by parents and members of the public, please follow the above policy and if in doubt please refer any complaints to Mr. Coady, Head Teacher.

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